What is Order Management System (OSM) complete Guide [2022]

An OMS or Order Management System is a computer software system that automates the monitoring of sales, orders, inventory, and order fulfillment. Some of these solutions can also help brands control people, processes, and partnerships. Coordinating all the functions involved in managing client orders allows your team and clients to track the entire process and analyze its efficiency from start to finish.

Integrating an Order Management System is an important step for your business to prepare for the revenue increases that come with growing your business. By automating tedious manual workflows in order processing, your team can save time and money while using their resources efficiently.

Regardless of the size of your business, you need to be able to meet the expectations of customers ordering products through various digital channels. The same customers are also looking for the option of picking up their products in-store or having them delivered and returning or exchanging them at a specific location.

With shipping times getting shorter and shorter, you will be forced to include order management in your process. Without OMS, there is a risk that orders within your platform:

• Be overlooked.
• Shipping takes longer than expected.
• Can not provide a good customer service

When customers repeatedly – or even once – encounter any of the above situations, those customers get a negative image of the integrity of your business, making it easier for competitors to offer a better experience.

In short, using an OMS in your operations offers the following benefits:

• Align sales agents and online platforms.
• Track success with analytics.
• Manage complex shipping schedules.
• Coordinate inventory levels across multiple channels with available orders.
• Ensure order fulfillment when outsourcing to third-party logistics.
• Elimination of human error in manual entries, inefficiency, and inconsistent resource allocation.

Analision offers the best inventory management software for Shopify

Order Management System

If you want to benefit from digitization and the associated acceleration of sales. Order management features can be a critical factor in the success of your business. OMS facilitates five aspects of the order management process:

1. Accounting Integration
All financial data passed from your OMS to the accounting accounts payable and receivable departments helps your team streamline your financial data, eliminating the need for re-entry or manual transmission.
2. Customer Database
All contact information and activities of your customers help customer service identify the most profitable users.
3. Inventory Management
A consolidated view of your inventory to manage and monitor inventory levels, as well as algorithms that route orders to the appropriate warehouse and shipping options. These algorithms are used in all phases of the inventory management process: picking, packing, shipping and tracking.
4. Sales Channel
Your OMS receives and aggregates order information from all points of sale, including online orders, in-store orders, and thorough customer service. This may also include support orders from markets with different currencies.
5. Sales Support
Product information is updated in real-time to support returns and exchanges from your customers across all channels.

Using an OMS platform supports your company in these business areas:

• By freeing up time for your team to process orders and train staff, you can serve customer needs across multiple channels, creating a seamless e-commerce experience. You also get a global order overview that reduces human error and centralizes all the data you need in real-time.
• Avoidance of manual workflows.
• Report and plan for inventory need to avoid over-ordering or over-selling. In the event of unexpected fluctuations in demand, you can connect to your inventory channels to create a merchant-owned order fulfillment strategy.
• Integrate the solution in your company as an ERP, including warehouses, customer service, and accounting.
• Accept orders from different countries in different currencies. At a time when the world is becoming more global, your team needs to be prepared to easily expand into new markets.

An OMS manages the following tasks, among others:

• Optimization and automation of order execution.
• Avoidance of operational disruptions.
• Order lifecycle management.
• Adaptation to changing business models.

advantages of an Order Management System

Regardless of the size of your business, implementing an order management system can improve your business operations at every level. Here are just a few of the many benefits of introducing an OMS to your business.

• Automation. An order management system is based on automation, from the store to the delivery of your products. This reduces manual work processes and lowers personnel costs. With turnaround times becoming shorter, an OMS selects the warehouse or execution location, determines the order of execution, and sends an execution request to the warehouse so staff can prepare to take the order.
• Less human error. One of the main sources of error in order fulfillment in the warehouse is human error, which can lead to significant problems. It doesn’t matter how serious the error is. By setting up an accurate order management system, operations are controlled automatically. An OMS can perform inventory control and warehouse optimization across multiple channels by sending alerts on every detail, e.g. B. on stock levels or possible clearance requirements. This avoids shipping delays, marketplace fees, and dissatisfied customers.
• Reporting in real-time. Processing orders is time-consuming. As you update your system, you will constantly receive new information. And when you add this data manually, you don’t always have the most up-to-date information. An OMS can provide real-time data on orders, inventory, and customer information. This type of data is great for website analytics and will ensure your marketing strategies are successful and bring you, long-term customers.
• Forecasts to avoid stockouts. If your company does not have forecasting software or information about your stock levels, you cannot know when your warehouse needs to be supplied. The result is two central problems: overstocking and stockouts. This means you either have large quantities of unsold goods in stock or you do not have enough inventory to meet demand. An OMS can solve both problems.
• A single authoritative source of data. Your OMS dashboard contains all the information you need to track your business and sales. By combining accounting, inventory, and customer information, you can efficiently develop new strategies.
• Easy scalability and multiple options for different channels. As your business grows, it’s important to have an order management system that will grow with your business. Operating across multiple channels means you need to keep track of orders, which can get complicated to fulfill as customer traffic also crosses multiple channels. You have to track the orders through a variety of marketplaces and websites. An OMS can centralize these orders, track the data for you, update inventories, and arrange for the routing of orders.

Analision order management system

Make the right choice. There are many different order management systems, which makes the decision difficult. Which system will meet all your needs?

Analision is web-based order management and invoicing software, that makes your business run more smoothly. Analision will help you to control, manage and invoice orders, from the time you accept them until the delivery is completed. You can generate quotes, manage inventory, manage and create invoices, manage customers, export, and print reports. It’s a great tool to run your business efficiently. Analision is suitable for all types of businesses, from one man to a multi-national corporation. Start Today